How can I rent a bike?

You can rent the selected bike in the app by pressing RENT BIKE and then scanning the QR code above the back light. Once your bike is rented, press the brake twice to activate it.

How do I return the bike?

Use our mobile app Freebike to return the bike and simply press the RETURN BIKE option. Another way to return the bike is to press either brake three times quickly after parking the bike. When the bike has been returned the lights will turn off. After returning the bike, it takes about a minute for the mobile app to update so it is possible that the bike will still appear as hired during this period. The app does not charge any fees and does not count any rental time during this period.

Examples of prices

Find below examples of rates according to use. Find all the prices on the dedicated page.

I chose the "Pay and Go" rental and and I use a standard bike for 1 hour: I only pay the user fees, for 1 hour: €2.50 (€1 for the first 30 minutes then €1.50 per additional half hour).

I chose the "Pay and Go" rental and and I use an electric bike for 1 hour:I only pay the user fees, for 1 hour: €3.50 (€1.50 for the first 30 minutes then €2 per additional half hour).

I chose the yearly subscription and I use a standard bike for 1 hour: the registration fee is €50 for the year. Then, I am billed for each use according to the duration, for 1 hour: €1 (first 30 minutes free, then €1 per additional half hour).

I chose the yearly subscription and I use an electric bike for 1 hour: the registration fee is €50 for the year. Then, I'm billed for each use according to the duration, i.e. for 1 hour: €3 (€1.50 per half hour, from the first minute).

Where can I drive?

Use of the bike is limited to the 28 towships part of the urban area of La Rochelle.

It is forbidden to leave the perimeter of the urban area of La Rochelle with a Yélo bike.

It is therefore forbidden to cross the bridge to the Ile de Ré (the Ile de Ré being outside of the perimeter).

To obtain help

To obtain help, please contact help service: +33 6 09 46 00 60.

Comment récupérer le code antivol du vélo ?

Sur l'application, dans le menu « historique des trajets », cliquer sur afficher l’itinéraire. Le code antivol s’affiche en haut à gauche.

What is the minimum age to use the service ?

You must be at least 16 years or older to use the self-service bicycle system.

My rental is not closed, but I already restituted my bicycle. What should I do?

You have already restituted the bicycle on the terminal at the station but your rental is not over? Please wait a moment: the application has to wait for server to respond and the closing of the rental can take a few seconds. If after a while the rental is still not closed, try pressing the button on the terminal where you have attached the bicycle and observe its color: a green light will indicate that the bicycle has been successfully returned. A red light will indicate that the bicycle is not attached properly. In that case, try to attach the bicycle to the docking station again or call the help service - +33 6 09 46 00 60.

I can't unhook the bicycle from the terminal

Terminal may be defective. Wait a few moments for the station to close your rental and try to rent a bicycle on another terminal, or contact the Technical Service on +336 09 46 00 60. Report the defective terminal using the Freebike application (“Report a problem"), our technicians can fix it as soon as possible. Thanks.